SMB

6 Ways E-Commerce SMBs Can Offer Great Customer Service on a Tight Budget

Keeping customers satisfied is the No. 1 priority of any retail business. Technological advances such as interactive voice response systems, chatbots, omnichannel accessibility and robotics have helped many large e-commerce companies improve customer satisfaction rates. However, these options require financial and manpower resources that small and mid-sized firms often don’t have.

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Apple Watch Series 3: Apple’s other hit product

Apple’s decision to put a cellular connection inside the Apple Watch Series 3 has confirmed my prediction that doing so would massively boost people’s interest in the device, which I now think will become the most popular “iPhone X-out-of-stock” consolation prize this season (other than an iPhone 8).

Tuning up

While remaining coy about the actual figures, Apple CEO, Tim Cook, has previously observed that Apple Watch is not only the biggest-selling smartwatch, but has also become the biggest selling watch.

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Tech Talk: The technology that scares us

The scary thing about technology is that every day can be Halloween when it comes to what worries us in thids hyperpast digital age.

Whether it’s the flippant fear that your shiny new device might never show up, more realistic worries that Alexa or Google Home or even Apple’s Siri might be listening in  (and recording) your every word, or the spread of fake news on social media, these are trying times.

That’s what our panel of tech experts – Network World‘s Brandon Butler, CSO‘s Steve Ragan, Macworld‘s Michael Simon and Computerworld Executive Editor Ken Mingis – concluded after surveying the digital landscape. At least one of them – you have to watch to find out who – would be more than happy to turn the clock back to the pre-Internet days of the early 1990s.

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